| Home | Kili Caffé Espresso | Attibassi Espresso & Chocolate | Balancing Siphon | Wholesale & Equipment | Premium Coffee | Barista Tips | Sustainability | Company & Policies

companysubtitle.jpg

EspressoVeroTitle.jpg

We stand behind our products and services!  In the event you are unsatisfied with your order, please read the information below and call us immediately at (866) 997-3073.

 

Shipping

Orders ship by the next business day and will arrive within 2-7 business days.  $4.95 Flat Rate Shipping applies only to the contiguous United States.  Shipping outside the contiguous 48 states will be calculated.  Please be sure to select International USPS and the corresponding country for international shipments, or select USPS and enter your zip code for AK, HI, Puerto Rico, Guam, etc.  Be sure to click the 'Update' button when your information is complete.  Failure to select the proper shipping method will delay order processing until the entire shipping charge has been paid.

 

Security

We care about the security of your personal information.  For secure transactions, look for "https:" in the address bar of our cart browser before entering any personal information.  We offer secure credit card billing through Authorize.net, a trusted online billing company. We chose to use their online billing service based on their record of reliable service and great customer support. You can rest assured that your credit and personal information will not be jeopardized in any way. If you suspect a problem with our ordering system, we urge you to contact us immediately.

 

Return Policy

We will be happy to accept returns within 30 days of receiving your order.  A full refund, minus our shipping cost to the customer, will be credited provided merchandise is returned in “like new” unused and clean condition with the original packaging, manuals, and accessories.  Please contact us before shipping.  Return shipping will be paid by the customer.  Upon receiving the returned item, the product will be inspected and the refund made at that time.  This policy does not apply to consumable products such as coffee, tea, special orders, or cups.  The cost of promotional products included with your product (i.e. coffee) will be deducted from the refund amount.

 

Shipping Damage

Please inspect the package when it arrives.  If there is visible damage to the exterior of the package, note this to the delivery person and ask for a damage claim form.  FedEx may be reached at (800) 463-3339.  Keep all packaging and pieces for further inspection and please call us within 5 days so that we may assist you in the claim.  We make sure that our products are shipped new in perfect condition with proper packaging materials.

 

Function Problems

If you believe your Balancing Siphon is not functioning properly, please call us for technical support.  In the event that you wish to return an item for this reason, you must ship the item to us for inspection within 30 days of the package delivery.  If the problem is caused by manufacturer defects, we will ship a new replacement product to you along with coffee to express our apologies.  If it is found that the product is not functioning properly due to misuse, neglect, damage caused by customer, etc. the cost of repairs including labor and parts will be charged to the customer as well as any shipping costs and cost of promotional included products.  The returned item must include original packaging, manuals, and accessories.

 

Privacy Policy

Your privacy is important to us, and we take it very seriously.  Contact information including e-mail address, telephone number, address, etc., will be used solely for the purpose of completing the order.  Financial information including credit card numbers, expiration dates, and billing addresses are used solely to bill the customer for their order. 

For Information on Espresso Equipment or Products:
Toll-Free: (866) 997-3073
Fax: (314) 865-5338
 

Who we are...

Ionia Atlantic is an international importer of fine Mediterranean goods.  Our core product, Kili Caffé, is a line of espresso blends and moka pot coffee. 

Our firm was founded in 2003 by Nathan Woodhouse, Kallie Smith, and Brandon Zanotti.  While stationed in Sigonella, Sicily with the U.S. Navy, Nathan met Giuseppe Arena through his daughter, Oriana.  Mr. Arena had been roasting espresso for over 25 years and had developed a line of traditional Italian espresso unmatched in quality and flavor.  Nathan, after living in Sicily for more than three years, had returned home to find that American espresso bars were commonly serving poorly prepared and poorly roasted espresso.  While attending college, Nathan assisted Mr. Arena in New York at a large trade show dedicated to specialty foods.  It is there that he learned about the business of espresso, which later led to the formation of the company.

While attending Southern Illinois University at Carbondale, Nathan met Kallie Smith, now the firm's Marketing and Public Relations Director.  With her help, the foundation for importing goods from Sicily became possible. 

Our comprehensive espresso program, listed on our "Espresso Machines" page, consists of all the components necessary for a café or restaurant to implement authentic Italian espresso service.  The program is reasonably priced as a package, retailing at less than the cost of the components purchased separately.   

As we continue to grow, we have dedicated ourselves to providing only the highest quality products available.  We have added a line of espresso pods and decaffeinated espresso from Attibassi of Bologna, and a line of "drip" coffee under our own label. 

As we look to the future, we are confident in the knowledge that we are serving the finest espresso on the market today.  Our company was founded for that very reason.  Without Kili Caffé, our company would not exist.  With our backgrounds in business and communications, the unlikely decision to import coffee was made simple by the quality and value of the product.  Sweet, mellow, and delicious; Kili Caffé is simply the best espresso available.  

For Comments or Concerns Regarding Our Website:
 

EspressoVero.com, real Italian espresso beans.

All content copyright 2008 EspressoVero.com.

A Division of Ionia Atlantic Imports